If you’re in the market to try out ecommerce outsourcing, Philippines should be your go-to option. Today’s competitive business landscape calls for more cost efficient business strategies where you can benefit from quality service without sacrificing a lot of your time, money, and resources. In the ecommerce industry, online retailer startups are at risk of selling themselves short when they realize that handling everything on their own is not a sustainable venture. Studies have proven that startups face the most challenges in the industry, with a good 80% of ecommerce businesses failing within the early stages of their operations. Most of the common causes of this include poor product content and marketing, poor management and delegation, and poor business strategy. And this is how outsourcing can help.
The future of business continuity lies in outsourcing services. In this booming age of technology and social media, it is imperative for ecommerce businesses to keep themselves afloat on the internet, taking advantage of the fact that everyone and everything is now online. Customer service and customer support are just some of the foundations of the ecommerce industry, and scaling up through outsourcing can benefit your ecommerce business and grow your brand. And with the evolution of business models that further urges competition, it’s no surprise how in-demand outsourcing is for the ecommerce industry.
Why outsource ecommerce in the Philippines
According to the United States International Trade Administration, the Philippines eCommerce market sales reached $17 billion in 2021, largely contributed by 73 million online active users. This is even estimated to reach $24 billion, yielding 17% growth through 2025. Filipinos are more than familiar and capable of ecommerce services, with the nation’s working population (25-44) actively accessing various ecommerce platforms from their desktop and mobile phones. In 2021, smartphone household penetration reached 74.1%, a 2% increase from 2020. Since the majority of Filipinos have an affinity to the internet, especially social media, they are considered more tech savvy than any other average internet user. Outsourcing your ecommerce operations to the Philippines presents a significant advantage to your customer support and customer service needs, since Filipinos are in demand for being highly skilled and professional at providing customer support services.
Benefits of ecommerce service outsourcing
Outsourcing ecommerce services presents a cost effective solution for rapid ecommerce business growth. As a small business owner aiming to create long-term sustained value to grow their business, seeking outsourcing services is the key to achieving this. Ecommerce companies of all sizes can get a competitive edge thanks to the booming industry of outsourcing. What would have been considered out of reach for small ecommerce businesses, even in other industries, have now become accessible, since outsourcing services can deliver cost-savings, raise customer satisfaction, achieve high performance, extend service offerings, and provide access to the best people, skills and technologies. Outsourcing is a game changer, especially considering today’s economic footing where minimizing costs and maximizing profits are a priority. Recent trends indicate that global spending on outsourcing could hit $731 billion in 2023, with business process outsourcing projected to grow by over 9% per year between now and 2030.
What ecommerce roles and tasks can be outsourced?
Per Comalytics, some of the ecommerce functions you can outsource include ecommerce platform and IT infrastructure, marketing, fulfillment, product information management services, customer service, order processing, finances, and HR. Outsourcing is a critical tool for innovation and the shift in industry thinking led to more ecommerce businesses relying on automation to get things done. Through outsourcing services, you can integrate innovative technologies to your ecommerce business processes as a way to ensure success. For small ecommerce businesses in particular, being able to reduce expenses from prolonged and outdated processes to focus on the core, income-generating areas of the business results in stronger and faster growth. Through outsourcing your ecommerce business needs, you can and you will get through the startup phase.
Choosing an ecommerce outsourcing partner in the Philippines
There will always be risks present when you involve other people in your business, and this is true regardless of whether the people you hire will work in-house or form part of an outsourced provider. But outsourcing your ecommerce business to the Philippines automatically raises the standard of work. When you have access to more time, resources, and a highly skilled and professional talent pool, you are guaranteed to get better concepts and better content that will grow your ecommerce business. Having offshore staffing can enable quick development and delivery of ideas and products into the competitive market especially in terms of making your ecommerce business accessible and attractive to the public.
Filipinos are known for being resilient, highly skilled and hardworking. Aside from its rich culture, high literacy and communication, what makes the Philippines an ideal outsourcing services destination is how the country has a strong western influence that makes it easier for foreign investors to conduct business operations, especially when understanding tasks, communicating with clients, and interpreting important assigned documents.
Frequently asked questions
How can ecommerce outsourcing help?
Common obstacles like managing cash flow, hiring and retaining staff, lack of secure technology, and handling customer service can and will hinder your ecommerce business operations from reaching its full potential. By partnering with an ecommerce outsourcing partner, you are able to gain insight into new technologies or processes that may not be available within your own organization. One of the benefits of outsourcing services is this access that helps keep your business competitive and relevant in an ever-changing market landscape. Outsourcing ecommerce services can provide your ecommerce business a highly skilled and professional customer service representative, a technical support specialist, or even an ecommerce website development expert who can help grow your business.
Why do foreign companies want to outsource to the Philippines?
As of 2022, the business process outsourcing sector in the Philippines alone has been generating $29.1 billion. These revenues are expected to surpass those of overseas contract workers, who have been considered as the largest contributor to the population of income-generating Filipino workers for decades, according to Outsource Accelerator. The oldest outsourcing companies, mostly Western and Australian companies, commonly seek Philippine outsource services for banking and finance accounts, products and services, technical support, after-sales, lead generation, sales call, chat and email support, and back office.
Filipinos redefine the meaning of outsourcing services with their unique skill set. As employees, Filipinos will always strive to deliver quality results because they hold high standards of being quality-driven and single-minded like no other. They are also highly trainable, low maintenance, and versatile, so you can rest assured that they can keep up with new tasks and job specifications quickly and effectively. The Philippine workforce is also particularly well-known for their customer service and customer support expertise.
Outsource your ecommerce development today
If you’re in the ecommerce industry looking to promote your ecommerce business through customer support services or you’re in the market for the ideal partner to push your ecommerce business to even greater heights, you don’t have to sweat looking for your outsourcing partner when you can turn to a reliable customer support services provider like The Outsourcer who can provide you everything that you’ve been looking for (and more) with their cutting-edge team of Filipino virtual assistants.
The Outsourcer is a game-changer in the Philippine and Australian outsourcing industry, having only the best talent for all business operations you need to be done. We will work on continuous training and coaching to give you the best results for your business needs. Save on recruitment and training expenses, while maintaining successful operations to grow your business by scheduling a free consultation with us today.